📀 Mail‑In Disc Resurfacing Canada — FAQ

Disc resurfacing (also called disc polishing) is a physical process that removes light to moderate scratches and surface scuffs so optical drives can read the disc again. We use professional polishing equipment and techniques optimized for CDs, DVDs, Blu‑Rays and game discs.

We accept most optical media and game discs, including:

• Audio CDs and data CDs
• DVDs (DVD‑Video), HD‑DVD
• Blu‑Ray discs and Blu‑Ray based game discs (examples: PS3, PS4, PS5, Xbox One, Xbox Series X, Wii U)
• PlayStation: PS1, PS2
• Xbox: original Xbox, Xbox 360
• Nintendo: GameCube, Wii
• Sega: Dreamcast, Saturn, Mega CD

If you’re unsure whether we accept a specific format, contact us.

Resurfacing can fix light to moderate surface scratches and scuffs that do not reach or remove the disc’s data layer. Signs that a disc may NOT be repairable include:

Disc Layer Separation
Delamination or separation of layers that removes or exposes the data layer.

Label / Top Side Damage
Damage to the label or top surface that reaches the data layer.

Cracked Disc
Any cracks or fractures that compromise disc integrity.

Disc Rot
Severe oxidation or deterioration of the disc surface.

Blu‑Ray Discs — Deep Scratches
Very deep scratches on Blu‑ray discs are unlikely to be repairable.

If you need assistance determining repairability, contact us for help.

Blu‑Ray disclaimer: Blu‑ray and Blu‑ray based game disc repairs have a lower success rate than CD/DVD resurfacing. We will attempt Blu‑ray repairs, but outcomes cannot be guaranteed. Failed Blu‑ray repairs are not refundable.

Typical timeline:

• Inspection & resurfacing: usually completed within 2 business days after we receive your package for most standard orders.
• Shipping: allow 5–10 business days each way depending on carrier and location.
• Typical total (drop‑off to return): about 20 business days for standard orders; larger or bulk orders may take longer and we will notify you.

Tracking information is provided for all shipments.

Our pricing is simple and transparent:

• $2.00 CAD per disc
• Shipping: $39.99 CAD per order

We follow secure handling and professional resurfacing procedures:

• Discs are documented on arrival (we note obvious pre‑existing damage).
• Resurfacing is performed on calibrated machines designed to minimize material removal.
• Discs are packaged carefully for return transit.

While resurfacing has a high success rate, some discs have permanent data loss due to structural damage. Our resurfacing service is non‑refundable. If we detect obvious non‑repairable damage when your discs arrive, we will return them unaltered and notify you.

To minimize transit damage and speed processing:

1. Inspect both sides of each disc (label/top and shiny read surface).
2. Use protective sleeves or stack discs with cardboard spacers to save on shipping weight and space.
3. Include a note with your contact information and any special instructions.

For step‑by‑step instructions on packing loose CDs for shipment, see our packing guide: How to Properly Package Loose CDs for Shipment

We email a prepaid shipping label within 48 hours of order placement. Please print and attach the label to your package before drop‑off.

Packages for the service are dropped off at Canada Post locations. Use the prepaid label we email to you and take the package to any Canada Post outlet.

No. We do not offer data recovery or file recovery services, and we cannot recommend any providers for that service.